When is free one thing other than free? When HP weighs a free Nook offer, notes The Consumerist.
Not totally free
During Cyber Monday, consumer Brian started trying to find a new laptop. According to the Consumerist, he got a free Noon e-reader as part of the promotion. When Brian took the Ultrabook back because he did not want it anymore, he had to pay $99 plus tax for the E-reader still.
A totally free Nook problem that isn't unique
Brian is not the first customer to see this kind of issue. The customer does not get charged $99 when purchasing the computer though HP claimed that this is the way orders are processed. The "free Nook" was really the expense of a Nook and tax. Never believe the promotions you see.
The customer cannot get back the $106 they were charged for the promotion, and the business will not take back the free nook. An HP source said that the company will not take back the Nook or give a $106 refund for the system.
Small print states not free
The terms of the transaction showed that the Nook price was really bundled with the HP price instead of actually being a free product offered on top of the computer. The fine print is where all the important information can be found.
The Nook cannot be returned, but it can be sold at the consumer's discretion - albeit at a loss - or given as a gift. That does not take the sting of the "free Nook" away, however. So take the experience of others to heart and be aware that free isn't always free. Read the small print!
Not totally free
During Cyber Monday, consumer Brian started trying to find a new laptop. According to the Consumerist, he got a free Noon e-reader as part of the promotion. When Brian took the Ultrabook back because he did not want it anymore, he had to pay $99 plus tax for the E-reader still.
A totally free Nook problem that isn't unique
Brian is not the first customer to see this kind of issue. The customer does not get charged $99 when purchasing the computer though HP claimed that this is the way orders are processed. The "free Nook" was really the expense of a Nook and tax. Never believe the promotions you see.
The customer cannot get back the $106 they were charged for the promotion, and the business will not take back the free nook. An HP source said that the company will not take back the Nook or give a $106 refund for the system.
Small print states not free
The terms of the transaction showed that the Nook price was really bundled with the HP price instead of actually being a free product offered on top of the computer. The fine print is where all the important information can be found.
The Nook cannot be returned, but it can be sold at the consumer's discretion - albeit at a loss - or given as a gift. That does not take the sting of the "free Nook" away, however. So take the experience of others to heart and be aware that free isn't always free. Read the small print!
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